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Clear freight expectations help protect the attachment, the carrier and the customer from quote through unloading.
FREIGHT DELIVERY POLICY
Freight charges and service requirements are confirmed with the customer before shipment. Unauthorized liftgate use or an unauthorized delivery address change automatically incurs a $150 fee. Please have an appropriate unloading method ready on delivery day. Lead time is calculated after all required attachment measurements are confirmed; carrier transit time begins after the completed attachment leaves the shop.
East Attachments selects the most cost-effective qualified carrier available for the attachment, destination and required services, and passes those freight savings to the customer. Freight is quoted using the confirmed shipment dimensions and weight, destination address, location type, access conditions and unloading needs. Transit dates are carrier estimates and may change because of weather, capacity or other conditions outside the shop’s control.
Before shipment, the customer must provide a complete deliverable address, reliable phone number, delivery-location type, receiving hours, access restrictions and any special service requirements. Residential, farm, construction-site and other limited-access locations must be identified correctly. Address corrections, reconsignment, storage, redelivery, limited-access service or other carrier charges caused by incomplete or inaccurate information may be added to the customer’s final balance.
The customer is responsible for arranging safe unloading at delivery. Have a suitable forklift, loader, loading dock or other appropriately rated unloading method ready on the day of delivery. Specify during the quote request whether a loading dock, forklift, loader or other suitable equipment is available, or whether liftgate service is necessary. Any use of liftgate service without prior authorization from East Attachments will automatically incur a $150 fee. Obtain approval from East Attachments before requesting or accepting liftgate service from the carrier. Liftgate availability is subject to the carrier’s size, weight and safety limits; oversized attachments may require customer-provided unloading equipment.
Inspect the attachment and packaging before the carrier leaves whenever possible. Confirm the item count and note any visible damage, missing pieces or broken packaging on the delivery receipt or bill of lading before signing. Take clear photos of the freight, packaging and affected areas. Report shipping concerns to East Attachments as soon as possible and keep the packaging and shipment available in case the carrier requests an inspection. East Attachments will assist with available carrier documentation, but claim decisions remain subject to the carrier’s rules.
The customer is responsible for the attachment after it has been unloaded and accepted. The receiving area must be accessible and safe for the delivery vehicle and unloading method. If the carrier cannot complete delivery because the customer is unavailable, the site is inaccessible or unloading arrangements are inadequate, resulting redelivery, detention or storage charges may be added to the order.
Tell East Attachments about address, contact, access or service changes before the attachment ships. Any delivery address change not authorized in advance by East Attachments will automatically incur a $150 fee. Contact East Attachments for approval before arranging an address change with the carrier. Changes requested after dispatch may also delay delivery. Tracking and delivery coordination information will be provided when available from the selected carrier.
Attachments must be paid in full before shipment, delivery or shop pickup. When an approved order begins with a 50% deposit, the remaining 50% is due when fabrication is complete and will be processed through the original payment method unless East Attachments approves another arrangement in writing. Authorizing the order constitutes acceptance of the applicable payment, cancellation, shipping and pickup terms.
East Attachments shop pickup
Pickup is available Monday through Friday from 7:30 AM to 3:00 PM. Saturday pickup is available by appointment. Choose “Pickup at East Attachments” during the quote process; a full shipping address and unloading details are not required for pickup orders. The completed attachment will be released after the order balance has been paid in full.
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